• Contact

Mail: support.pcs@rne.eu
For telephone enquiries please call: +43 1 907 6272 24

If you need support with accessing the system or wish to become an internal user of PCS, please contact our Service Desk. Tickets sent by e-mail in English are registered and handled on all weekdays, regardless of holidays or vacation periods, with a guaranteed response time. Telephone support is offered during office hours from 09:00 to 16:00.

Service Desk opening hours on working days:

Monday – Thursday: 09:00 – 16:00
Fridays: 09:00 – 15:00

RailNetEurope

Joint Office
Oelzeltgasse 3/8
1030 Vienna
AUSTRIA
+43 1 907 62 72 00
+43 1 907 62 72 90
Mail: mailbox@rne.eu