• Service Desk

Mail: Support.ccs@rne.eu

Service Desk opening hours on working days:

Monday – Thursday: 09:00 – 16:00
Fridays: 09:00 – 15:00

Service Desk for users (functional and technical administrators)

  • Helpdesk
  • Remote support for installation
  • Operational support

Incident Desk

  • Single point of contact for incident and production defects/bugs
  • Incident tool(s) to report incidents or production defects/bugs accessible via the Internet
  • Remote support, including access to the system that has to be supported

Access to software patches
Access to new releases 

CCS GM contact

RNE-CC-GM@tsi-cc.eu

And Helpdesk

+43 1 907 62 72 17
+43 664 884 248 05